Privacy and Personal Information Policy for Pro-Active Health Solutions Proprietary Limited, Registration Number 1999/024038/07, Operating as INUA ("INUA" / "We" / "Us")

 

PLEASE READ THIS POLICY CAREFULLY BEFORE BROWSING THIS WEBSITE OR USING ANY OF INUA'S SERVICES. BY CONTINUING TO USE THIS WEBSITE OR ANY OF OUR SERVICES, YOU CONFIRM THAT YOU HAVE BOTH READ AND AGREE TO THE TERMS OF THIS POLICY.

 

Privacy Policy

 

INUA takes your privacy seriously. We have made our policy as clear as possible so you can rest assured that you are in good hands.

 

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any Personal Information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand how we collect and use your Personal Information. For the purposes of this policy, Personal Information means personal information as defined in the Protection of Personal Information Act No. 4 of 2013 ("POPIA"), "process" shall mean process as defined in POPIA.

 

The use of our services or engaging with us may require that we be able to collect, hold, process, use and disclose your Personal Information on the basis described in this policy. This policy may change or be amended from time to time. While we will endeavour to notify you of any such changes, it is your responsibility to ensure that you read and understand the latest version of this policy.

 

Reference to "consent" in this policy or in relation to your use of our website or our services, shall include the ticking of a tick box or clicking on a "submit" button or "I agree" button on our website.

 

Collection and Processing of Your Personal Information

 

The types of Personal Information we collect about you and the sources from which we receive such information are as follows:

  • personal Information you give to us directly: You may provide us with Personal Information about you when you submit forms to us or otherwise directly engage with us (including via our website or directly with any of our representatives), or which you provide to us in connection with any contract we have with you, such as your name, contact details, age and identity number;
  • personal Information we collect from you: With each of your visits to and/or use of our website we may automatically collect the following information from you:

 

  • technical information such as the Internet Protocol (IP) Address used to connect your computer to the internet, your login information, browser type and version, time-zone setting, browser plug-in types and versions, operating system and platform. Your IP Address is automatically logged by our servers and used to collect traffic data about visitors to our website. We do not use your IP Address to identify you personally;

 

  • information about your visit to our website such as the full Uniform Resource Locators (URL) Clickstream to, through and from our website (including the date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page and any phone number used to call our customer service number.

 

Use of Your Personal Information

 

We collect and will process your Personal Information for us to be able to pursue and manage our engagements with you, as well as to pursue our legitimate interests as well as those of our partners and suppliers. This includes processing for the following purposes:

  • to verify who you are when you engage with us;
  • to process your application/s for our services, including to verify whether you qualify for our services, which may include verifying your identity, status, contact details, and to ensure that the Personal Information we receive and hold about you is accurate, complete and up to date;
  • to carry out our obligations arising from any contracts entered into between you and us (or selected third parties) and to provide you with the information, products and services that you request from us;
  • to comply with legal and regulatory requirements, for audit purposes and legal purposes and/or proceedings;
  • to notify you about changes to our (or selected third parties') products and/or services;
  • to ensure that content from our website is presented in the most effective manner for you and for your computer;
  • to deal with enquiries and complaints made by or about you relating to our website or your use thereof;
  • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to allow you to participate in interactive features of our service, when you choose to do so;
  • as part of our efforts to keep our website safe and secure.

 

If you provide Personal Information on behalf of someone else ("other user"), then it is your responsibility to obtain the necessary consent from the other user before making the Personal Information available to us. This policy will mutatis mutandis also apply to the other user. On receipt of Personal Information, we assume that the necessary consent has been obtained and will process the Personal Information as per your instructions. By submitting such Personal Information on behalf of the other user, you indemnify us against any third-party claim, where such third-party claim relates to Personal Information which has been processed without the necessary consent or other available exception by law.

 

We may use your Personal Information for historical, statistical and research purposes, and will ensure that such use does not involve the publication of such information in identifiable form.

 

Certain Personal Information about you which we hold and which we do not need for the above purposes, such as the Personal Information for which you have provided to us consent to use, will only be used for the purpose specifically consented to or such other purposes as you may consent to from time to time. This includes, but is not limited to, using the Personal Information to inform and provide you with the opportunity to make use of services and benefits that we offer and that we believe may be of interest to you.

 

Please note that we may contact you with relevant information by electronic communication, including email, instant messaging, text messaging, online chat rooms and forums and social media platforms. You may unsubscribe to this information at any time.